FAQ

We make this as easy as possible for you, offering you multiple options to add your bills onto Easy Bill Pay.

1. You can upload a bill or drag and drop it into our website. Our service will automatically populate the details of your bills and all you will need to do is to confirm.
2. If you are using our mobile app, you can even take a picture of your bill. We will populate the details from the picture. Multiple pages? Not a problem.
3. Have your bill in an email? You can forward that bill to your Easy Bill Pay email address and we will automatically load it onto your account for you. You will receive an email when the details are ready to be confirmed.
4. And of course, if you would prefer, you can enter the details of your bills manually on your Easy Bill Pay account.

We have a few alternatives for this, and you can choose which one works best for you!

1. If your bills are ongoing and the amounts do not change, you can simply add the bill frequency and the amount you want to pay for the bill, and we will make sure all payments are made on time.
2. If the amount varies each bill (i.e. an electricity or phone bill) you can contact your provider and nominate us to receive your bills using your own personal Easy Bill Pay email address or you can simply upload the bill onto your Easy Bill Pay account as you receive the bill.
3. We understand you may have unexpected or one-off bills, like a payment owing to your friend for a night out, or an unexpected veterinarian bill. Easy Bill Pay can also be used for all those bills that pop up. Just take a picture of the bill on your mobile, or upload the bill to your account and we will make the payment!

You will have online access to your Easy Bill Pay account which will show which bills have been paid, when and how much, the balance in your Easy Bill Pay Account and the next bill amount.

You can do this anytime through your account. We will recalculate your top-up payments accordingly.

You are still responsible for verifying the accuracy of your bills and should contact your biller immediately if you believe there is an error in the amount you have been charged.

You can add one-off bills as you receive them, either by uploading the bill to your account, or forwarding it to your Easy Bill Pay email address or by adding the details manually. This will adjust your top-up amount accordingly.

Throughout the year, your bill amounts can fluctuate which may cause financial stress in situations where unexpected quarterly/yearly bills come due. With Bill Smoothing, you will pay the same amount every pay cycle making your finances more manageable.  Bill smoothing is a smart way to relieve you from this stress and help you budget more effectively.

Bill Smoothing looks at all your bills for the next year and calculates the top-up amounts needed to ensure all these bills are paid on time. Your payments won’t fluctuate and it’ll be one easy to remember amount each pay cycle.

Easy Bill Pay will transfer funds from your nominated debit card or credit card or direct debit your nominated bank account.

We will top-up your Easy Bill Pay account from your first selected funding source. This is your primary funding account.

It depends on your Top-up Cycle. If you choose a monthly top-up cycle, Easy Bill Pay will take out funds from your nominated funding source once a month to cater for the savings plan that you have set up, any bills that need to be paid for the upcoming month as well as contributions to future bills if bill smoothing is active. If you choose a fortnightly top-up cycle, the payment will be taken once a fortnight.

Regardless of the top-up cycle that you choose, if you need to add any new bills, Easy Bill Pay will simply adjust the scheduled top-up amount, or trigger a once-off top-up, depending on when the bill that you added is due.

Yes, you can add funds onto your Easy Bill Pay account through BPAY or direct transfer. We will hold these funds for you to make payments towards your future bills.

If this happens we will inform you immediately. If you have provided us a secondary funding source, we will attempt to transfer the payment from here. If you have not provided us with a secondary funding source, or if your secondary funding source fails as well, we will contact you to schedule a top-up payment so all your bills can be paid on time. In the meantime, we will continue to make payments towards your billers with the funds still available.

Yes, you can withdraw any funds from Easy Bill Pay that are not being held to pay your bills. This can be done using the withdrawal function.

If you need more funds back, you can pause a bill and the funds being held to pay this bill will be available for you.

You will need to select a bank account to deposit a withdrawal into, as we cannot refund onto credit cards. You can refund to any pre-nominated bank account that has been linked to your EBP account.  Alternatively you can add a new bank account for the refund.

Your Dashboard is a snapshot of your account. It shows your payment activity, recent bills, quick stats and numbers around your bills, scheduled top-ups and more.

Your Dashboard is designed to keep you up to date on what your Easy Bill Pay account has been doing, and what’s ahead so that you can plan around them, manage your finances and avoid any surprise payments.

In your account on the History page, you can see an overview of all bills that have been paid through Easy Bill Pay. You can also see a history of your bills in the Bills section of the site.

The Bills page will show you an overview of your bills including your next few upcoming ones. To see a comprehensive list of all upcoming bills, click or tap on the ‘Upcoming’ tab.

You can see all your paid bills on the Bills page. To see a comprehensive list of all previously paid bills, click on the ‘Past’ tab.

Your login user name and passwords are stored securely in a separate database using multi-layered hardware and software encryption. We only store the information needed to save you the trouble of updating, syncing or uploading financial information manually. View more of our security features

Here are a few tips to help keep you safe online:

Keep your passwords safe–don’t share it with anyone.

Mix it up–make sure that your password includes numbers and capital letters.

Use virus protection and a firewall on any computer you use to access EBP.

Don’t install programs from people or companies you don’t know.

Learn what you can do to help prevent identity theft and identify phishing attempts.

EBP enables you to manage the mobile devices associated with your account. You can remove mobile access to your account, change your password, or delete the account entirely.